Making an Online Car Reservation
General Information
The car reservation engine offers interactive, real-time access to
car rates and availability, enabling you to book the best rates
instantaneously through the Internet. You are able to retrieve rates
directly from our central reservation system, and see them on your
screen within seconds.
From the search page, you can input your criteria to obtain rates
and availability for car vendors. When selecting a Car Company, you
can either specify a vendor of your preference. By specifing a
specific vendor (Car Company) you will obtain a selection of rates
& cars to choose from. When you don't select a Car Company you
will obtain a list of Car Companys that have available cars with a
rate average. Then by clicking on "View All Rates" will
retrieve a specific list of available cars with a list of car rates.
When you have found the car you are looking for, click on the
"Book Now" link to take you to the Reservation Page.
You must be using Microsoft Internet Explorer, Netscape or another
Web browser that uses the same security scheme as Netscape. Using an
incompatible Web browser will result in an error message from our
secure Netscape booking server. This is designed to protect you
since everything you enter will be secure -- credit card, name,
dates, etc.
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Check Car Availability and Rates
To check availability and rates, fill the Car Search form with
the following criteria (all fields are mandatory unless noted
below):
- Pick Up City:
The airport code of the airport you will be picking your car up
at.
- Drop Off City:
The airport code of the airport you will be dropping your car
off at.
- Pick Up Date:
The date you will pick up your car (defaults to tomorrow's date)
- Drop Off Date:
The date you will drop off your car (defaults to tomorrow's
date)
- Car Type:
This is the style of car you would like, i.e. Mini Van, SUV,
Economy Car, etc.
- Transmission:
If you have preference whether your car is an automatic or
manual transmission.
- Car Company:
The date you will drop off your car (defaults to tomorrow's
date)
- Currency:
To display the rate of the rental in a currency other than the
location's default.
Once all the fields are filled in, click on the "FIND AVAILABLE
CARS" button. The request is sent to our reservation system and
obtains the rates and availability for the requested time period.
This information is returned to you within seconds.
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Make a Car Reservation
Once the Car Engine returns the rates available for the time
period you have requested, you may scroll and review the rates and
their descriptions. In order to make a reservation, click on the
"Reserve Car " link next to the desired rate.
The Reservation Form will display once you have selected a rate.
You must have a secure Internet browser (Ex: Netscape or Microsoft
Internet Explorer) in order to proceed any further in making a car
reservation.
The Reservation Fields are (all fields are mandatory unless noted
below):
- First Name:
First name of the guest
- Last Name:
Last name, or surname, of the guest
- Telephone:
A telephone number for the guest
- Email Address:
An Email address for the guest. A confirmed notification of the
reservation will be sent to this Email address. If the
reservation is subsequently canceled, a cancellation
notification will also be forwarded to this Email address. For
security purposes, any notifications sent to Email will NOT
contain credit card numbers.
- Street Address, Suite or Apt. Number, City, State, Zip Postal
Code, and Country:
A mailing address for the guest.
- Re-Enter Email Address:
This field is necessary in order to make sure the confirmation
of the booking or cancellation notification is sent to the
correct address.
- Credit Card Type:
Click on the button next to the credit card you will be
entering.
- Credit Card Number:
All car reservations made online require a credit card number to
guarantee or retrieve the reservation. Since the booking form is
a secure transaction, the credit card number will be encrypted
for security purposes.
- Expiration Date:
Enter the month and year expiration date of the credit card. An
example of the format is 12/99.
Once the form is complete, click on the "Make Reservation"
button. The reservation request will be transmitted to the car for
immediate processing. A reply is normally received within 60
seconds.
If your reservation has been confirmed, a notification will be
displayed on your screen and a confirmation email will be delivered
to the address your provided
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Cancel a Reservation
To cancel a reservation you can click on the link below or you can
call our Customer Service Center.
When cancelling a car reservation go to: Car
Cancel Form.
You will need the following information when filling out this
form:
- First Name:
First name of the guest
- Last Name:
Last name, or surname, of the guest
- Confirmation Number:
The confirmation number returned by us during the reservations
process.
Once the form is complete, click on the "Find Reservation"
button. If the information you entered is valid, a page will display
all the details of your reservation. Click on the "Cancel
Reservation" button and your request will be sent to the
reservations system. Within seconds a page will appear with your
cancellation number. If you do not wish to cancel the reservation,
simply select an item from the jump bar, or use your browser's page
back function to return to a previous page, or exit your web
browser.
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Security Information and Guidelines
Due to the openness and accessibility of the Internet, guidelines
have been established on the number and type of transactions an
individual may attempt. These guidelines are listed below:
- Email Information
Sensitive information such as Credit Card Numbers and Expiration
Dates will not be sent through the Email system. All sensitive
information will be encrypted utilizing your browser's secured
functions.
- Security
All reservations and forms used to retrieve reservations send
information in an encrypted format.
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Multiple Car Reservations
You are be able to book up to 2 cars using our car engine at the
same time. No need to make the same booking more than once.
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Customer Service
Please Call our Customer Service Division if you...
- You would like to change your car reservation directly, Click
here for a list of phone numbers.
- Are having trouble making a reservation for a particular car
in the online reservation system, please contact our Travel
Reservations Center.
Travel Reservations Center
- 9 AM to 12 Midnight, Monday - Friday, 10 AM to 8 PM
Saturday and Sunday (Eastern Standard Time)
- 1-888-729-7705 USA and Canada Toll Free
- Direct: 561-845-8899 or 561-845-8860
- Fax: 561-845-5466
- If you would like to cancel a car reservation click
here.
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Rental Car Company List
- ACE Rent a Car:
Huntsville, Alabama 800-833-4216
Phoenix, Arizona 800-223-4779
Burbank, California 800-356-4925
Los Angeles, California 800-747-7766
San Diego, California 800-736-8693
Toronto, Canada 866-245-5501
Aurora, Colorado 303-755-4141
Boulder, Colorado 303-415-0380
Colorado Springs, Colorado 877-708-2277
Denver, Colorado 800-429-2280
Denver (Lakewood), Colorado 303-239-8950
Denver (Westminster), Colorado 303-427-4800
Denver (Highlands Ranch), Colorado 303-347-2288
Denver (Tech Center), Colorado 303-220-5995
Denver (Downtown), Colorado 303-620-0044
Miami, Fla. 800-609-7701
Orlando, Fla. 800-656-4223
West Palm Beach, Fla. 800-695-9995
Chicago (O'Hare), Illinois 800-323-3221
Libertyville, Illinois 847-362-6740
Lombard, Illinois 630-889-1606
Schaumburg, Illinois 847-882-6424
Bloomington, Indiana 812-336-1501
Greenwood, Indiana 800-242-7368
Indianapolis (Airport), Indiana 800-242-7368
Indianapolis (East), Indiana 800-242-7368
Kokomo, Indiana 765-453-3939
Lafayette, Indiana 765-463-5548
New Orleans, Louisiana 877-469-4007
Minneapolis, Minnesota 800-886-3733
Kansas City, Missouri 800-258-1288
Billings, Montana 800-362-1100
Las Vegas, Nevada 800-634-6779
Blue Point, New York 877-296-2277
Syracuse, New York 800-633-1331
Philadelphia, Pennsylvania 800-898-4630
Myrtle Beach, South Carolina 800-441-3741
Austin, Texas 800-554-4408
San Antonio, Texas 800-880-8267
St. Croix, Virgin Islands 888-878-4227
Seattle, Washington 800-227-5397
Athens, Greece +3 (010) 968-0700
Advantage:
800-777-5500
- Americar:
Orlando Florida 800-743-7483
Syracuse New York 800-633-1331
Huntsville Alabama 800-833-4216
Minneapolis 800-886-3733
Albany New York 518-785-4711
Alamo:
800-GO ALAMO
AutoEurope:
U.S.A. 1-888-223-5555
Australia 0011-800-223-5555-5
Ireland 00-800-223-5555-5
Belgium 00-800-223-5555-5
Italy 00-800-223-5555-5
Britain 00-800-223-5555-5
Luxembourg 0800-4150
Denmark 00-800-223-5555-5
New Zealand 00-800-223-5555-5
Finland 9800-1-56218
Norway 00-800-223-5555-5
France 00-800-223-5555-5
Poland 0-0-800-111-1258
Germany 00-800-223-5555-5
Portugal 00-800-223-5555-5
Greece 00-800-11-574-0300
Spain 900-96-1280
Holland 00-800-223-5555-5
Sweden 0-800-223-5555-5
Hungary 00-800-11-8800
Switzerland 00-800-223-5555-5
Europcar:
+33 / 1 30 44 90 00
- City Rent a Car:
800-736-8693
- Discount Rental:
877-478-2833
- Europcar:
+33 / 1 30 44 90 00
Enterprise:
1-877-858-3884
- Able Rent a Car:
800-ABLE-RNT
- Fox Rent a Car:
800-225-4369
- Holiday Rent:
61 (02) 9918 4994
- Interamerican:
800-327-1278
- L&M:
800-666-0807
- Midway:
888-682-0166
- New Frontier:
416-675-2000
- Rent Rite:
800-289-5343
- Usave Auto:
800-438-2300
- Southwest Car:
800-476-8849
- Sixt:
49 (0) 89 / 7 44 44-0
Payless:
727.321.6352
Budget:
Online Reservation Support 800-404-8033
Budget US Reservations 800-527-0700
Global Language Desk 800-992-2776
One-way Truck Reservations 800-367-0522
Customer Relations 800-214-6094
Meetings & Conventions 800-842-5628
Membership Services 800-283-4384
Corporate Sales 800-526-6406
Support Line (TDD)800-826-5510
Special Needs Drivers 800-526-6408
Hertz:
For Billing Inquiries 800-654-4173
For Reservations in the U.S.A. 800-654-3131
To Extend Your Current Reservation in the U.S.A. 800-654-4174
For International Reservations 800-654-3001
For Hearing Impaired (TDD)800-654-2280
Avis:
800-230-4898
Nation Car Rental:
800-CAR-RENT
Dollar:
800-800-3665
- Sears:
800-527-7000
Thrifty:
800-THRIFTY
- Resort:
800-289-5343
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What are Featured Car Rental
Companies?
Featured Car Rental Companies offer special rates, instant
confirmation at time of reservation, dedicated customer service, and
more than 250 locations and/or 10 countries around the globe. Most
of them also provide you with the estimated total for your rental
and mandatory charges.
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Can I only pick up a car at an airport?
No, with our new car reservation system, you can pick up your car at
either an airport and also at other locations outside the airport.
Resorts, Ports, and within cities are some of the places where you
can pick up your rental.
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Will I get charged a drop off fee for
a one-way rental?
Check the policies for the location of your desired rental. Most
companies have a description of any geographical restrictions and
drop off information. If there is such charge, it will be displayed
at the time of booking.
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How old do I have to be in order to rent a
car?
Check the policies for the location of your desired rental. The age
restriction changes from location to location and from country to
country. In the United States, the norm is 25 years of age. Some
locations have exceptions for corporate accounts and may allow
persons with 21 years of age to rent a car. In other countries this
restriction can be higher or lower. Please check the policies
section on age restriction for more detailed information. Please be
aware that additional charges may apply for renters under the age or
the rental can be denied.
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What do I need to know in regards to
insurance and waivers?
Check the policies for the location of your desired rental. Most
rentals do not include any insurance coverage. However several types
of coverage can be purchased at most locations. Most companies only
provide minimum liability coverage.
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Can I add Special Equipment to my
rental, how much is it?
Yes, you can add up to four special equipment(s) to your rental. You
will need to check the policies for availability and prices.
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How much will my rental be?
Currently, most of the Feature Car Rental Companies return the
estimated total for your rental. This amount is displayed on top of
the reservation form as well as in your confirmation email. The
estimated total for your rental includes the total of all rates,
taxes, fees, mandatory charges, surcharges and applicable drop off
charge that the customer must pay either by law or by local policy,
for the length of a particular rental request. It does not include
optional services such as insurance waivers, special equipment,
mileage charges, or gasoline, etc. If the estimated total for your
rental is not displayed, you will be notified of you're an estimated
total at the time of pick up. Daily, Weekend Daily, Weekly, and
Monthly rates DO NOT include taxes, mandatory charges, service
charges, fees, extra charges, or any other incidentals.
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What can I send to the rental
companies in the Special Requests field?
You can send specific requests such as color preference, multiple
special equipment (such as multiple child car seats) and other
information that can help the rental company to satisfy your needs.
We will send this information to the company, but such requests are
not guaranteed and will not be confirmed. Also additional charges
may apply for some requests. Contact the rental company if you have
any questions in regards to your special request
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Where and how do I pick up my car?
If you are picking up your car at an airport location, we display
the desk location of the rental company. You can also obtain any
transportation information (such as shuttle information) and the
telephone number of the company from the policies section of our
system.
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What documents do I need to present at
the time of pick up, what about driving records?
The requirements change from company to company, but in general you
must bring a valid driver's license and a valid credit card under
the name of the renter. Also you must have a good driving record or
the rental can be revoked.
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